Everything you need to know about Raena
What do I need in order to start my online business?
All you need is a smartphone to start selling!
How do I open an account?
Register your interest with us through the form and we will reach back to you with instructions.
Do I need to pay money to start?
No money is needed for you to start this. Just download product content and start sharing to earn!
Where can I get the content to sell?
You will be able to download images of products on Raena and you can repost them on your social media.
Can I sell on the marketplace?
Yes, we support marketplace orders. You can submit the marketplace label once you receive an order and Raena will fulfil the orders for you.
Where can I start selling?
You can sell through your social media, marketplace or Whatsapp. For beginners, do join our free training session to learn how to get started on your online beauty business.
Is COD allowed?
No, we do not support COD at the moment
Is shipping free?
Yes, Raena provides free shipping with no minimum!
Once a customer is interested to purchase an item from my store, how should I proceed?
1. Share your bank details and ask the customer to complete payment 2. Create order on Raena’s website 3. Fill details in order for us to process shipment for free
What if I encounter issues with my orders?
You may reach out to our customer service via our website, they will be glad to help you address your issues.
Which logistics partner can I ship with
For marketplace orders, we support JNE and Sicepat. For regular dropship orders, our logistics provider is Janio.